When I was calling a company the other day, they had to transfer me to another department; standard practice in most companies these days … “no problem” I said, then I thought oh they’ve hung up on me. So I called back and tried again, same thing happened but then someone picked up my call just before I could hang up again …
I had been placed on hold, but because of the silence I assumed I had got disconnected.
After this experience I thought about it and decided to go see if many others felt the same way I did, off to Google I went and there I found 2 main statistics regarding Silence On Hold, they were shocking;
Phone callers with SILENCE-ON-HOLD will abandon their phone calls in less than one minute.
80% of callers with silence on hold hang up within 1 minute.
Surely this company should put something there, rather than leaving all their transfers up to chance? I am sure I wasn’t the only one that hung up thinking my call had been disconnected.
That’s where free On Hold Messages comes in …
We have developed this initiative for companies just like this one! They are small, think that they don’t transfer many calls, but when they did they were losing them and don’t yet see the value in maximising this On Hold space!
Now, with Free On hold Messages, although not customised at least their callers are now engaged enough to wait on hold.
Cellular Marketing Magazine states that “Over 85% of phone callers prefer on hold messages over silence…”
Surely with these statistics in mind, your business should be thinking about fixing up your On Hold Marketing space!
Does your company have anything On hold? If not then they really should download our free on hold messages just as a starter, the possibilities on hold are endless but at least this option leaves your callers in a safe space.
Head to our download Free On Hold Message page, and instantly get our messages to your inbox; use these messages in your Silent Space On Hold and we assure you that your customers and callers will thank you for it!